FAQ

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FAQ 2017-11-08T18:05:07+00:00
  • We offer complimentary USPS Shipping on all orders with a total of $25.00 or more.
  • The cost of shipping for all orders less then $25.00 is $2.99 for First Class Mail and $5.95 for USPS Priority.
  • We do have additional FedEx services available, including overnight, second day & other services. These can be requested for an additional cost by calling or e-mailing us. We are proud to be able to offer fast, reliable shipping methods to get your order to you as quickly as possible. USPS Priority 1-3 Day Shipping is typically delivered within 1-3 days from the day the package was shipped out. Please note, this delivery timeframe does NOT include processing time for the order. Processing may take 1-2 days prior to the ship date. Ground services are also available and usually take 5-10 business days to be received after processing. If you have any questions about the expected delivery date of an order that has already shipped, please contact the United States Postal Service first by calling 1-877-747-6249 or visiting them online at Welcome | USPS.
  • To initiate a return, please visit www.complexionbydesign.com/return-policy/
  • Complete the required return request form.
  • Please include your name, order number, the name of the item(s) being returned and the reason for return in your request.
  • We will provide a pre-paid shipping label upon request for $5.99. This amount will be deducted from the total cost of the return
  • Please read the full return policy before submitting your request to ensure that you are eligible for a refund, store credit or exchange.
  • If you have received a tracking notification stating that your shipment has been delivered and you have not received it, please contact USPS first by calling 1-877-747-6249 or visiting them online at http://www.usps.com./
  • If they are unable to resolve the issue, please contact your bank and dispute the charge.
  • We are unable to provide a secondary shipment for orders that have been marked as delivered.
  • We realize that testing samples are very important when purchasing skincare products and we are proud to offer one complimentary sample with each full-size product purchase to all of our customers. Special requests for samples may be made in the notes section on the checkout page. Unfortunately, due to the vast amount of samples requested, we have implemented a charge on orders that contain only samples or for additional samples that exceed the complimentary sample amount.
  • Please contact us regarding information on sample prices.
  • This does happen with some of the eye products not pumping initially. Please try this first to see if this will resolve the issue:
  • Note that the dispenser is airless. Sometimes an air bubble will develop during transportation and cause a clog.
  • To resolve this situation, please turn the product upside down and tap the bottom of the product.
  • Some force may be needed to disrupt the air pocket. Repeat a couple of times or until the product begins dispensing.
  • You may try tapping the bottom of the dispenser while pressing down on the pump.
  • If this does not work, please contact us
  • We will have a new product shipped to you along with a pre-paid shipping label so that you can return the defective product.
  • If you are unsure about what product is right for your skin type we recommend that you first try it out in sample form. We also have an Esthetician on staff that can help you determine what is best for your skin type.

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Complexion By Design Orders Over $25 Qualify For 100% Free Shipping and Free Sample Included With Every Order Dismiss