Return Policy

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Return Policy 2017-11-08T18:38:17+00:00

We want to make sure that your shopping experience is a positive one! .
If we send incorrect product; you should contact us ASAP (within the 3 days of receipt of product) for us to make arrangements to receive the correct product. All products that are returned to us must be sent back in their original packaging and not tampered with. If the product you received is unopened, you have 15 days from the delivery date to receive a refund for the value of the product minus shipping and handling fees of 15% In order to return a package to us, you must have a Return Authorization Code which will be sent to you via e-mail following the submission of the return form.All refunds MUST fill out and submit the return form before your request can be processed. Any package returned without an approved RMA code will NOT be accepted. To be eligible for a refund the original packing slip showing the order number from ComplexionbyDesign.com must be included in the return package, along with the original packaging, pieces (such as spatula, samples, etc) and printed material. In order to be eligible for a refund or replacement, all gifts and promotional material associated with the product purchased must be included in the return package. Original shipping and handling costs are non-refundable Refunds are issued for the price of the returned product only. We do not refund shipping charges unless due to shipping errors. Customers are responsible for shipping charges when returning products. Free shipping and any promotional items will be calculated based upon your final purchase total after your return.If there is a return, the batch number MUST correlate with the one sent to you.We are very serious about false claims. Any attempts with intending to manipulate our system will result in appropriate repercussions.

Significant skin reactions:
We must be notified 9 calendar days of the receipt date
Be prepared for Customer Care to ask questions about the signs & symptoms of the reaction, details about your skin care regimes, allergies, recent professional treatments and details about any samples/testers used prior to your purchase. Pictures of reaction would be recommended.**Please note: samples, shipping charges, and promotional items are NOT eligible for return.

If there has been a mistake on our part, or if the product was damaged during shipping, we will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product. All products that are returned to us must be sent back in their original packaging and not tampered with.
In the unlikely event you have an adverse skin reaction, we will review the situation within 15 days of the delivery date – under the following conditions:

  • If the product you received is unopened, you have 15 days from the delivery date to receive a refund for the value of the product minus $5.99 for the prepaid shipping label.
  • In order to return a package to us, you must have a Return Authorization Code which will be sent to you via e-mail following the submission of the return form.
  • All refunds and exchanges MUST fill out and submit the return form below before your request can be processed. Any package returned without an approved RMA code will NOT be accepted and will be sent back at your expense.
  • In order to be eligible for a refund, the original packing slip showing the order number from ComplexionbyDesign.com must be included in the return package.
  • In order to be eligible for a refund, all gifts and promotional material associated with the product purchased must be included in the return package.
  • Refunds are issued for the price of the returned product only. We do not refund shipping charges unless due to shipping errors. Customers are responsible for shipping charges when returning products or making exchanges. Free shipping and any promotional items will be calculated based upon your final purchase total after your return(s).
  • If there is a return, the batch number MUST correlate with the one sent to you.
  • We are very serious about false claims. Any attempts with intending to manipulate our system will result in appropriate repercussions.

IMPORTANT: Refunds may be subject to the following conditions:

  • Shipping charges which may be deducted from the final refund amount.
  • Refusal to replace or refund items not submitted within the specified timeframes.
  • If you would like us to provide you with a pre-paid return shipping label, a $5.99 charge will be deducted from the refund amount.
  • If you are returning a product due to an error originating on your part (such as ordering the incorrect product, color, etc.), there will be a 15% re-stocking fee deducted from the refund amount in addition to the $5.99 charge deducted for the pre-paid return shipping label (if applicable).

Please complete the following form. Upon receipt of the form, we will send your RMA code via e-mail.

Click here to receive a pre-paid return label

If you are unable to request a label using the link above, please fill out the form below.


You will be notified via Email if your return has been approved.
When approved we will send you a RMA number and address where the return should be shipped. We suggest that you use a tracking/confirmation number so your return can be tracked.

Complexion By Design Orders Over $25 Qualify For 100% Free Shipping and Free Sample Included With Every Order Dismiss